Leverage intelligent routing to ensure customer inquiries are seamlessly directed to the most effective AI workflows, delivering quick, accurate responses.

Perchat’s Advanced AI Workflow Routing intelligently directs customer inquiries to the appropriate workflows based on intent, priority, and complexity. This allows for faster, more relevant responses by utilizing data such as customer history and profile information. By streamlining inquiry handling, Perchat improves both response accuracy and speed, contributing to a smoother, more effective customer journey.

Go beyond text-based interactions with real-time voice conversation features. Engage users through AI-trained, personalized voice replicas of customer support agents, adding a human-like dimension to your customer experience.

Take your customer engagement strategy to the next level by integrating real-time voice conversation capabilities. This feature leverages advanced AI to replicate the voices of customer support agents, offering a seamless blend of technology and human-like interaction. These personalized voice replicas are trained to reflect the tone, style, and personality of your support team, ensuring consistency with your brand’s voice.

Drive efficiency by optimizing Generative AI capabilities for impactful support, all while keeping costs in check for sustainable scalability.

Perchat’s GenAI capabilities enable organizations to balance high-impact AI-driven interactions with cost-effectiveness. By deploying GenAI strategically—focusing on areas where it can have the most meaningful impact—businesses can ensure cost efficiency without compromising service quality. Perchat’s GenAI monitoring tools allow teams to track performance, identify cost-saving opportunities, and scale operations according to demand, ensuring a sustainable model for growth.

Maintain full control over customer interactions, with adaptable settings that empower your team to manage conversations efficiently and effectively.

Perchat’s Robust Conversation Control ensures that support teams have comprehensive management over AI-led interactions. Teams can intervene as needed, redirecting conversations, making real-time edits, and implementing escalations seamlessly. This control provides a flexible yet reliable framework for addressing unique customer needs while aligning interactions with brand standards.

Gain actionable insights into agent productivity and conversation quality to continuously refine customer experiences and enhance team performance.

Perchat’s insights deliver powerful metrics on agent productivity and conversation quality, with data that helps refine workflows and highlight areas for improvement. By tracking metrics like response times, user satisfaction, and conversation trends, Perchat enables support teams to continuously improve their service offerings, tailor training for agents, and optimize response strategies based on real-world interactions.

Adhere to top standards for security, compliance, and privacy, ensuring all customer interactions are safe, confidential, and fully protected.

With a focus on security and compliance, Perchat provides a secure environment for all interactions, aligned with regulatory standards like GDPR, CCPA, and HIPAA. The platform incorporates encryption, strict access controls, and regular security audits to protect customer data and uphold privacy, establishing a trustworthy support experience that values customer confidentiality.