Platforms

Seamless Integration Across Platforms

Perchat integrates with your systems, enabling chat support across many different customer platforms

What does Perchat do?

Blending Intelligent Support with Human Touch

Perchat platform delivers intelligent, personalized customer interactions with cutting-edge AI and a seamless human touch. Elevate your support experience with unparalleled accuracy, adaptability, and real-time insights.

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Intent-Driven Conversational Experience

Understands your customers' questions with precision, maintaining up to 5 levels of conversational context and dynamically detecting conversation context switching for truly engaging interactions.

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Multisource Knowledge Integration

Integrate content from your website, Zendesk, Articles, PDFs, whitepapers, or any public URL, ensuring your Chat Agent has all the necessary information at its disposal.

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Seamless Integration & Customization

Our platform integrates effortlessly with your existing tools, allowing you to maintain your brand experience while embedding the Chat Agent directly into your website or app.

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Features

Consistent Precision in Conversations

Deliver seamless interactions with AI-driven routing, control over toxicity and bias, and actionable insights for an optimized customer experience.

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Advanced AI Workflow Routing

Leverage intelligent routing to ensure customer inquiries are seamlessly directed to the most effective AI workflows, delivering quick, accurate responses.

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Voice Conversation Capabilities

Go beyond text-based interactions with real-time voice conversation features. Engage users through AI-trained, personalized voice replicas of customer support agents, adding a human-like dimension to your customer experience.

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Optimize GenAI Usage & Cost

Drive efficiency by optimizing Generative AI capabilities for impactful support, all while keeping costs in check for sustainable scalability.

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Robust Conversation Control

Maintain full control over customer interactions, with adaptable settings that empower your team to manage conversations efficiently and effectively.

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Agent Performance & Conversation Insights

Gain actionable insights into agent productivity and conversation quality to continuously refine customer experiences and enhance team performance.

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Compliance, Security & Privacy measures

Adhere to top standards for security, compliance, and privacy, ensuring all customer interactions are safe, confidential, and fully protected.

How Our Model Works

Unmatched Conversational Control with AI Precision

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Quick, Easy, and Hassle-Free Setup

Connect to your existing content—website, Help Center, or other sources. No training or setup needed.

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Customize Your Chat Agent Experience

Fully customize chat options to perfectly align with your brand voice and effectively meet your customer service needs.

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Automated Interaction Handling

The platform handles customer queries accurately and transfers complex questions to another AI or human agent when needed.

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Continuous Learning and Adaptation

The platform learns from each interaction, adapting and improving its responses over time.

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Real-Time Performance Insights

The system analyzes conversations to identify improvements, keeping your Chat Agent efficient and effective.

About us

At Perchat, we strive to ensure that customer support will always be as seamless as possible. With our innovative method of implementing chat features, we believe that every customer service experience should end positively, and with the help of Perchat, agents can focus on bigger issues as opposed to simple issues that could be resolved quickly, saving time and resources! With Perchat, support is always just a message away.


Our vision with Perchat is to create a streamlined customer service experience for everyone. Clients shouldn't need to worry about dedicating resources to simple tasks, and Perchat is here to help alleviate some of those blocks.

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