Your privacy is our priority—learn how Perchat collects, uses, and protects your data to ensure a secure and trusted experience.

Data Collection and Use

• Perchat collects customer interaction data to enhance service quality and improve AI training.
• Data types collected may include:
  • Textual and voice interactions.
  • Customer profiles and history for personalization.
  • System logs to troubleshoot and optimize performance.
• Data is used solely to provide, enhance, and support the functionalities of Perchat.

Data Ownership and Control

• Customers retain full ownership of their data, including conversation logs and interaction insights.
• Enterprise clients can host and process AI data within their own infrastructure, ensuring data sovereignty.

Security Measures

• All data is encrypted during transmission and storage using advanced encryption protocols (e.g., TLS 1.2/1.3 and AES-256).
• Access to customer data is restricted to authorized personnel and subject to role-based access controls (RBAC).
• Regular security audits and penetration testing are conducted to identify and mitigate vulnerabilities.

Compliance and Regulations

• Perchat adheres to global privacy standards, including:
  • GDPR: Ensuring data subjects’ rights to access, rectify, or delete their personal data.
  • CCPA: Allowing California residents to opt-out of data sharing and access their collected data.
  • HIPAA: Safeguarding protected health information (PHI) for healthcare clients.
• Any third-party integrations comply with the same stringent privacy and security standards.

AI Training and Data Usage

• Data used for AI training is anonymized and aggregated, ensuring no personally identifiable information (PII) is retained.
• Enterprise clients can opt out of global model training to keep their data exclusively within their ecosystem.

Retention and Deletion

• Interaction data is retained only for the period necessary to fulfill the purposes outlined in this policy.
• Customers can request data deletion at any time, and Perchat will ensure permanent removal from all systems, including backups, within 30 days.

Transparency and User Rights 

• Users can request access to their data and receive a detailed report on how their data is used.
• Customers have the right to:
  • Correct inaccuracies in their data.
  • Restrict or object to certain data processing activities.
  • Request data portability to another service.

Third-Party Integrations

• Perchat integrates with platforms like HubSpot, Zendesk, and others, ensuring secure data exchange through encrypted APIs.
• Third-party data processors are vetted to meet Perchat’s privacy and security standards.

Voice Modality and Avatars

• Voice interactions are processed in real time and are not stored unless explicitly agreed upon by the customer.
• Avatars are customizable without retaining any personal likeness of customer support agents to protect their privacy.

Cookies and Tracking

• Perchat uses cookies to enhance the user experience, such as remembering preferences and providing analytics.
• Customers can opt out of non-essential cookies through the cookie consent banner.

Incident Response

• Perchat has a comprehensive incident response plan to address any security breaches.
• In case of a data breach, affected customers will be notified within 72 hours of discovery, along with steps to mitigate potential harm.

Children’s Privacy

• Perchat does not knowingly collect or process data from individuals under the age of 13.

Policy Updates

• Perchat reserves the right to update this Privacy Policy to reflect changes in technology, legal requirements, or business practices.
• Customers will be notified of significant updates via email or platform notifications at least 30 days before they take effect.

Contact Information

• For questions or concerns regarding privacy, contact Perchat at:
  • Email: privacy@perchat.ai
  • Address: 1332 NE 122nd Way #100, Kirkland, WA 98034