Terms and Conditions of Use
Effective Date: 10/02/2024
Welcome to Perchat! These Terms of Use (“Terms”) govern your access to and use of our
platform, products, and services (“Services”). By using our Services, you agree to these Terms. If you
do not agree, please refrain from using our Services.
1. Use of Services
- Eligibility: You must be at least 18 years old or have parental/guardian consent to use
Perchat’s Services.
- Account Responsibility: You are responsible for maintaining the confidentiality of your
account
credentials and for all activities that occur under your account.
- Permitted Use: You may use the Services solely for lawful purposes, in compliance with these
Terms
and applicable laws.
- Prohibited Activities: You may not:
- Reverse-engineer, copy, or modify the platform or its features.
- Use the Services to distribute harmful content or spam.
- Use Perchat to violate the rights of others, including intellectual property or privacy
rights.
2. Service Features
- AI Capabilities: Perchat provides AI-powered conversational features. By using these
features, you
acknowledge that interactions may be monitored and logged for quality improvement.
- Third-Party Integrations: Our platform integrates with tools like HubSpot, Zendesk, and
others.
Your use of such integrations is subject to the respective third-party terms and policies.
- Customization Options: Features like voice conversations and avatars are customizable to
align
with your business needs.
3. Data and Privacy
- Perchat respects your privacy and data security. Please review our Privacy Policy to understand
how we collect, use, and protect your data.
- You retain ownership of your data, while granting Perchat a license to use it for providing and
improving the Services.
4. Intellectual Property
- Ownership: All content, trademarks, and technology provided by Perchat are owned by or
licensed to
Perchat.
- Restrictions: You may not use Perchat’s content or trademarks without prior written consent.
- Your Content: You retain ownership of content you upload but grant Perchat a non-exclusive,
worldwide license to use it for the purpose of delivering Services.
5. Fees and Payment
- Subscription Plans: Access to certain features requires a paid subscription. Fees are
detailed
during signup and are subject to change with prior notice.
- Refunds: Unless specified, all payments are non-refundable.
6. Service Availability
- Perchat strives for continuous uptime but does not guarantee uninterrupted access. Scheduled
maintenance and unforeseen outages may occur.
- Perchat reserves the right to modify or discontinue the Services, temporarily or permanently, with
prior notice when possible.
7. Limitation of Liability
- Perchat is not liable for:
- Indirect, incidental, or consequential damages resulting from the use or inability to use
the Services.
- Loss of data due to unauthorized access, server failure, or third-party actions.
- Maximum liability is limited to the fees paid for the affected service period.
8. Indemnification
You agree to indemnify and hold Perchat harmless from any claims, damages, or expenses
arising out of your misuse of the Services or violation of these Terms.
9. Termination
- By You: You may terminate your account at any time.
- By Perchat: We may suspend or terminate access if you violate these Terms or engage in
prohibited
activities.
10. Governing Law
These Terms are governed by the laws of the state of [Insert State], without regard to
conflict of law principles.
11. Changes to Terms
Perchat reserves the right to update these Terms. Material changes will be communicated via
email or platform notifications at least 30 days in advance.
12. Contact Us
- For questions or concerns about these Terms, contact us at: